Privacy Policy

Regal Jewellers WhatsApp Platform – Privacy Policy Effective Date: 01-01-2024 At Regal Jewellers, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when interacting with our WhatsApp Platform. 1. Information We Collect When you communicate with Regal Jewellers via WhatsApp, we may collect the following types of information: Personal Information: Your name, phone number, email address, and other contact details you voluntarily provide during conversations. Communication Data: The content of messages exchanged between you and Regal Jewellers, including inquiries, feedback, and requests. Technical Information: Information about your device, such as IP address, operating system, and browser type, collected automatically for improving the service. 2. How We Use Your Information We may use the information we collect for the following purposes: Service Communication: To respond to your inquiries, provide information about our products and services, and assist you with customer support. Marketing and Promotions: To inform you of our latest offers, promotions, and events (with your consent). Improvement of Services: To analyze interactions and improve our services based on feedback and usage patterns. Legal Obligations: To comply with legal and regulatory requirements. 3. Data Sharing and Disclosure Regal Jewellers does not sell, rent, or trade your personal information to third parties. We may share your information under the following circumstances: Service Providers: We may share data with trusted third-party service providers who help us deliver the WhatsApp service (e.g., hosting, technical support). Legal Compliance: We may disclose your information to authorities if required by law or if we believe such action is necessary to comply with a legal obligation, protect our rights, or prevent fraud. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. 4. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it. 5. Security Measures We implement industry-standard security measures to protect your personal information from unauthorized access, use, disclosure, or loss. While we strive to safeguard your data, no security system is completely impenetrable, and we cannot guarantee the absolute security of your information. 6. Your Privacy Rights You have the following rights concerning your personal information: Access: You may request access to the personal information we hold about you. Correction: You have the right to request corrections to any inaccurate or incomplete information. Deletion: You may request that we delete your personal information, subject to legal obligations. Opt-Out: You can opt-out of receiving marketing messages at any time by replying with "STOP" or contacting us directly. To exercise these rights, please contact us using the details provided below. 7. Cookies and Tracking We do not use cookies or other tracking mechanisms on our WhatsApp platform. However, WhatsApp may collect data according to its privacy policies. Please refer to WhatsApp’s privacy policy for further information. 8. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of significant changes by posting an updated policy. Continued use of our WhatsApp platform after changes are posted will be considered acceptance of the updated terms. 9. Third-Party Links Our WhatsApp communications may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. 10. Contact Us If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at: Regal Jewellers Regal Mansion, Market Rd, Edappally, Ernakulam cochin@regaljewellers.net +91 8867 90 90 90